Survey Design & Respondent Experience

How to design surveys people actually finish. Tips and original research on survey length, question types, mobile design, and keeping respondents engaged.

Commuter answering a survey on a smartphone, illustrating respondent engagement in a mobile world

Respondent Engagement in a Hyper-Mobile World: Proven Tips

As the French saying goes, “The more things change, the more they stay the same.” That’s especially true of respondent engagement. Technology has transformed every part of the research process. The customer insights business can feel like a different game than it was 20 years ago. But some guiding principles still apply, including the central

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Woman smiling while answering a survey on her phone, illustrating survey respondent motivation

Beyond Cash: The Truth of Why Consumers Love Surveys

What do panelists feel when they spot a survey that interests them and decide to take part? And what do they hope to gain? Understanding survey respondent motivation helps researchers design better studies and collect better data. For most consumer respondents, the incentive comes first. Cash, points, gift cards, and merchandise are satisfying rewards for

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